Last updated: October 31, 2026
RAVN is a brand of North Forge Brands LLC ("we", "us"). This Privacy Policy explains how we collect, use, and share your personal information when you visit ravnskin.com, buy from us, or contact us.
Information we collect
- Contact and order details: name, email, phone number, shipping and billing address, and what you order.
- Payment information: handled by our checkout provider, Shopify, and its payment processors. We do not see or store your full card number.
- Device and usage information: IP address, browser and device type, pages viewed, and how you got to our site, collected through cookies and similar technologies.
- Messages you send us: anything you include when you email us.
How we use it
- To process, ship, and support your orders, including returns and refunds
- To answer your questions
- To send order and shipping updates
- To send marketing emails or texts, only if you sign up
- To understand how the site is used and improve it
- To prevent fraud and meet legal obligations
Checkout and payments (Shopify)
Our store and checkout run on Shopify. When you check out, your order and payment details are processed by Shopify and its payment partners under their own privacy policies. Learn more at shopify.com/legal/privacy.
Email and text messages (Klaviyo)
We use Klaviyo to send emails and text messages. If you subscribe, we share your email address and/or phone number and basic order activity with Klaviyo so it can send our messages. You can unsubscribe from emails at any time with the link in any email. For texts, reply STOP to opt out or HELP for help. Message and data rates may apply. Signing up for texts is never a condition of purchase. We do not sell or share your phone number or text opt-in data with third parties for their own marketing.
Cookies and analytics
We and our service providers (such as Shopify and analytics and advertising partners) use cookies and similar tools to keep your cart working, remember your preferences, measure site traffic, and show relevant ads. You can block or delete cookies in your browser settings, though some features may not work. Where required, we honor Global Privacy Control (GPC) signals as an opt-out of targeted advertising.
Who we share information with
We do not sell your personal information for money. We share it only with service providers who help us run the business: Shopify (store and checkout), payment processors, shipping carriers and fulfillment partners, Klaviyo (email and SMS), and analytics and advertising providers. We may also share it if required by law, to protect our rights, or as part of a business transfer.
Your US privacy rights
Depending on your state (for example, California under the CCPA/CPRA), you may have the right to:
- Know what personal information we collect and how we use and share it
- Access or get a copy of your information
- Correct inaccurate information
- Delete your information
- Opt out of the "sale" or "sharing" of your information for targeted advertising
- Not be treated differently for using these rights
To make a request, email hello@ravnskin.com. We may need to verify your identity before acting on it. You can use an authorized agent, with proof that you authorized them. If we deny your request, you can appeal by replying to our decision.
Children
Our site and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. We do not knowingly sell or share the personal information of anyone under 16. If you believe a child has given us information, email us and we will delete it.
Data security and retention
We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure. We keep information only as long as we need it for the purposes above, including legal, tax, and accounting requirements.
Changes to this policy
We may update this policy from time to time. We will post the new version here and update the date at the top.
Contact us
North Forge Brands LLC (RAVN)
Email: hello@ravnskin.com
Website: ravnskin.com